VANGUARD ONE At VANGUARD we have our own VIP club. To join you only have to buy one of our products and inside you will find a card with a code. Get access to exclusive offers only for VANGUARD customers. Come and see us at our VANGUARD stand at events and get a gift for your loyalty. Participation in raffles for VANGUARD users only.
I want to process a replacement If any product in your order suffers any incident or defect derived from the manufacturing process, you can request a replacement under warranty. In order to be able to process the replacement of your product, you must have purchased it on our website. To find out if your incident is eligible for replacement, please write to us through the form, indicating your order ID, and telling us in detail the incident you are suffering. It is possible that, depending on the incident, we may need more information about it, but our customer service department will inform you about it, if necessary. We will then be able to assess your case and offer you the best solution, such as offering you a replacement in case it will solve the problem, or a complete replacement of the product if necessary. Once we review your case, if a replacement product is required, you can request it from your customer area on our website. Once there, go to the RMA/Returns section and request a replacement product. This will send a notification to our technical department, which will approve this procedure. Once the procedure has been confirmed, our transport will collect the product within 24/72 working hours, at the address where the order was delivered or at the address of your choice. It is necessary that the product is correctly packaged in its original box and with all the accessories that were included. The product will arrive at our warehouse where we will check it and, if there is a problem, we will proceed to send a new unit of the same product model.
Before I make my purchase To place an order Log in as a customer here or register. Browse our catalogue and add the products you want to your shopping cart. Confirm your order. Enter your billing and shipping details and select your payment method. Receive your order and enjoy!
Our standard delivery time is between 24 and 72 hours once it has left our facilities. During promotional periods, such as sales or special campaigns such as Black Friday, Christmas or Christmas, it is possible that shipments may be delayed due to the high volume of traffic in the transport companies, and we cannot guarantee delivery within the previously announced period.
Shipping costs On our website, any purchase over 30€ is free of shipping costs. If you make a purchase of an amount less than this amount, the shipping costs will be 5.95€. In case of requesting a replacement, the customer must not pay any extra cost. The transport in charge of the collection will come to your home within 24/72 working hours after the replacement has been approved. Shipping to the Canary Islands or Ceuta and Melilla is not yet available from our website, but our usual suppliers, PcComponentes and Amazon do ship there.
Delivery times Once payment has been confirmed, the order is prepared during the day, if the products are in stock, and sent to the courier centre responsible for delivery. The standard delivery time is 24 to 72 working hours. During promotional periods, such as sales or special Black Friday or Christmas campaigns, it is possible that shipments may be delayed due to the high volume of traffic in the transport companies, and we cannot guarantee delivery in the previously announced period. At VANGUARD we work to ensure that you receive your order in the shortest possible time and in the best possible conditions.
Payment methods To buy from our website you have several options available. You can pay by credit card or through PayPal. In addition, the Amazon Pay option is also available, through which you can make purchases on our website, linking your Amazon account. You can also finance your order with PayPal Finance, in easy instalments that you can configure as you wish when you go to finalise your purchase. Enter through this link to go directly to the registration.

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